KYC And Paysafecard Withdrawals
Paysafecard is a prepaid voucher, so many casinos don’t send withdrawals back to the voucher itself. Instead, they pay out to a bank account or another verified method, and KYC decides whether that switch is allowed and how fast it happens. If your account details don’t match your identity documents, the casino pauses the withdrawal until it can confirm who owns the account and where the funds are going.
Casinos request KYC when you first try to withdraw, when your total withdrawals hit an internal threshold (often €2,000–€5,000), or when activity looks inconsistent (new device, new address, repeated failed payment attempts). After you upload the documents, review time is typically 24–72 hours; if something is unclear (cut-off corners, glare, mismatched address), it can stretch to 5–10 business days because support asks for re-uploads and the queue restarts for the corrected files.
- Proof of identity: passport, national ID card, or driving licence (full document, in date).
- Proof of address: utility bill, bank statement, or council tax letter dated within the last 3 months (name and address must match the casino profile).
- Payment method proof: if Paysafecard was used for deposits, a screenshot or PDF from your myPaysafe account showing your name and the payment history/transaction references (voucher-only users may be asked to create myPaysafe for verification).
- Source of funds (requested on higher sums): recent payslip, tax return, or bank statement showing income deposits.